• Workforce management
  • Productivity

The benefits of an employee self-service system

Jazmin Lopez

Employee self-service systems are nothing new. However, they are a highly desirable HR function, for both employers and employees. According to survey findings, 73% of employees in the US want self-service HR tools.  

In many industries, consumers prefer to perform certain tasks themselves for their convenience, such as online banking, or self-checkout at supermarkets. Why should this be any different in the workplace?

With employee self-service, employees can request time off, track work time and attendance, complete or update personal information, and access personal records and relevant company resources

If you want to know why all of this can be of exponential benefit to your HR department, read on.

What is employee self-service?

Employee self-service also known as ESS, helps companies to work efficiently and save valuable working time while increasing data accuracy by enabling employees to take some administrative matters in their own hands.

The need for a digital workplace is increasingly gaining popularity among HR departments in many companies. Nevertheless, many companies still rely on Excel spreadsheets, Word documents or even paper files to perform HR tasks. Digital solutions such as employee self-service help companies to save valuable working time in the right areas, creates transparency, ensure data is up-to-date, and increase employee satisfaction.

How does employee self-service work?

Thanks to modern HR software, it has become usual for companies to give all employees access to a number of functions inside the tool. The goal here is to optimise administrative processes by allowing employees to perform tasks they can accomplish on their own.

Some of the activities that are extremely simplified by employee self-service are annual leave planning, time tracking, and updating employee information using a digital personnel file.

How employee self-service is used in companies

Leave requests are sent to superiors with just one click and can be validated just as quickly. A detour towards human resources, as well as printing all leave requests is no longer necessary thanks to the employee self-service.

Working hours can be tracked and recorded within seconds. Overtime is automatically calculated based on the number of hours the employee is expected to work. Employee self-service thus ensures that no enquiries about overtime, or total remaining hours of work are made to the HR staff.

The main use of employee self-service, however, is the ability to handle and edit one's own employee information. Manual editing and updating employee information will no longer need to be handled by the HR manager. With employee self-service, the employee can perform this task on their own and increases data accuracy in the company.

Benefits of an employee self-service system

According to research, HR departments still spend close to 60% of their time and resources on transactional and operational HR. An employee self-service portal can help reduce the amount of time spent on HR admin and also brings many benefits.

1. Ensure employee records are up to date

An employee self-service system helps managers to get paperwork under control by allowing employees to edit their personal information. A people system like kiwiHR provide reports with an overview of employees' data completion, setting the ground for you to remind employees to complete their personal information.

2. Manage time off with ease

Are your employees still filling out forms or sending emails to book time off? Thanks to ESS, you won't need to chase down requested dates on emails, and instead will enjoy an absence management system. All the parties concerned will be informed through email alerts during the process, from the moment an employee submits the leave request until a decision is made. And if that isn't enough, time off records are automatically updated and are accessible to the corresponding people.

3. Make your HR department more efficient

Administrative activities make up an staggering average of 60% of the working time in HR departments. This means employee self-service offers the possibility to reduce this workload by 40%. If the workload in the human resources department can be reduced by delegating administrative tasks, then the HR management will be able to spend more time on key issues and ensure the long-term success of the company. Employee self-service is a good example of why 3 out of 4 HR professionals consider the use of human resources technology as critical for future business success.

4. Make your employees happier

Nearly 80% of the respondents want easier ways to handle routine tasks. Employee self-service can fulfills this need. By implementing Employee self-service, employees can take matters such as annual leave planning, time tracking, or updating employee information on their own hands. Employees no longer have to go through a myriad of paperwork or people to enquire about their personal information, but can easily find the answers to their questions with just some clicks thanks to the employee self-service and make better use of their working time.

5. Get rid of redundant questions

Parting from the last point, questions like “what’s my leave balance?”, “has my holiday been approved?” will all be out of the way since employees can access all their information directly on the employee self-service portal.

6. Accurate time tracking and payroll

Do you remember the good old days, of agonising over incomplete timesheets or employees who forget to clock out? An employee self-service system allows employees to complete their timesheets as soon as they are reminded and updates their balances accordingly. Complete and accurate timesheets also prevent payroll mistakes.

7. Avoid wasting time fixing mistakes

With paper-based processes and cluttered mailboxes, fixing mistakes is time-consuming. In contrast, a single central platform where you can easily make changes quickly and efficiently will save you time by negating the need to go back and forth reprinting documents or recalling emails. With an ESS the information you need is consolidated in a single system.

8. Access data anytime, from anywhere

Whether your employees are working remotely, at odd times, or in another office location, they will be able to access what they need at any time, any place or any device.

9. Decreased costs and office supplies savings

Administrative costs for processing leave or printing out employee records forms, leave requests, or timesheets should not be underestimated. Reduce paper usage and costs by allowing employees to access their records and other documents online. By replacing paper documents, you are also reducing your impact on the environment.

All the benefits of Employee Self-Service at a glance

With employee self-service, companies are making a big step towards a digital HR and relieve both managers and employees. The benefits of employee self-service are several:

  • Optimised and time-saving processes
  • 24/7 access to information
  • Relieved human resources managers
  • Satisfied employees
  • Higher data accuracy
  • Digital workplace

Employee self-service helps companies to focus on their business success and growth rather than spending too much time on administrative activities.

Do you need an employee self-service system?

If your HR department struggles to manage annual leave or answering employees’ requests, consider implementing an employee self-service system. When implementing a people system successfully, your company will enjoy increased productivity and efficiency.
To get started, sign up for our 14-day free trial to test drive the benefits of HR software with employee self-service for yourself, or schedule an online demo today.


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Smart and easy employee records management

All personnel data in one place

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