• Workforce management
  • Productivity

The benefits of an employee self-service system

Jazmin Lopez

Employee self-service systems are nothing new. However, they are a highly desirable HR function, for both employers and employees. According to survey findings, 73% of employees in the US want self-service HR tools.  

In many industries, consumers prefer to perform certain tasks themselves for their convenience, such as online banking, or self-checkout at supermarkets. Why should this be any different in the workplace?

With employee self-service, employees can request time off, track working time, complete or update personal information, and access personal records and relevant company documents

If you want to know why all of this can be of exponential benefit to your HR department, read on. 

Benefits of an employee self-service system

According to research, HR departments still spend close to 60% of their time and resources on transactional and operational HR. An employee self-service portal can help reduce the amount of time spent on HR admin and also brings many benefits.

Updating employee records

An employee self-service system helps managers to get paperwork under control by allowing employees to edit their personal information. Some systems like kiwiHR provide reports with an overview of employees' data completion, setting the ground for you to remind employees to complete their personal information.

Managing time off

Are your employees still filling out forms or sending emails to book time off? Thanks to ESS, you won't need to chase down requested dates on emails, and instead will enjoy an automated leave system. All the parties concerned will be informed through email alerts during the process, from the moment an employee submits the leave request until a decision is made. And if that isn't enough, time off records are automatically updated and are accessible to the corresponding people.

Get rid of redundant questions

Parting from the last point, questions like “what’s my leave balance?”, “has my holiday been approved?” will all be out of the way since employees can access all their information directly on the employee self-service portal.

Accurate time tracking and payroll

Do you remember the good old days, of agonising over incomplete timesheets or employees who forget to clock out? An employee self-service system allows employees to complete their timesheets as soon as they are reminded and updates their balances accordingly. Complete and accurate timesheets also prevent payroll mistakes.

Fixing mistakes

With paper-based processes and cluttered mailboxes, fixing mistakes is time-consuming. In contrast, a single central platform where you can easily make changes quickly and efficiently will save you time by negating the need to go back and forth reprinting documents or recalling emails. With an ESS the information you need is consolidated in a single system.

Access data anytime, from anywhere

Whether your employees are working remotely, at odd times, or in another office location, they will be able to access what they need at any time, any place or any device.

Decreased costs and office supplies savings

Administrative costs for processing leave or printing out employee records forms, leave requests, or timesheets should not be underestimated. Reduce paper usage and costs by allowing employees to access their records and other documents online. By replacing paper documents, you are also reducing your impact on the environment.

Do you need an employee self-service system?

If your HR department struggles to manage annual leave or answering employees’ requests, consider implementing an employee self-service system. When implementing a people system successfully, your company will enjoy increased productivity and efficiency.
To get started, sign up for our 14-day free trial to test drive the benefits of HR software with employee self-service for yourself, or schedule an online demo today.

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